Nottinghill Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Nottinghill Removals provides moving and related services to customers in the UK. They are designed to clarify the booking process, payment obligations, cancellation rights, liability limits, waste handling responsibilities, and the legal framework that applies to each job. By requesting a quotation, making a booking, or allowing our team to begin work, the customer confirms that they have read, understood, and agreed to these terms. For the purposes of this document, references to “we”, “us”, and “our” mean Nottinghill Removals, and references to “you” or “the customer” mean the person or business booking the service.

These terms apply to domestic removals, office moves, item collection, loading and unloading support, and any associated services agreed in writing before the job begins. They apply whether the work is booked directly by the customer or by an authorised representative. Any variation to these terms must be agreed in writing and confirmed by us. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail only in respect of the specific matter it addresses, provided that it does not conflict with mandatory law.

The customer is responsible for ensuring that all information supplied at the time of enquiry and booking is accurate and complete. This includes the pickup and delivery addresses, access restrictions, parking conditions, volume and type of goods, fragile or valuable items, and any special handling requirements. Where information later proves to be incomplete or inaccurate, we reserve the right to revise the quotation, amend the schedule, require additional labour, or decline to proceed where it is unsafe or impractical to do so.

The booking process begins when the customer requests an estimate or quotation. Any initial price provided is based on the information supplied and may be revised if the scope of work changes. A booking is not confirmed until we have accepted the job, the customer has agreed to the quoted terms, and any required deposit or prepayment has been received. We may request further details before confirming the move, including inventories, photographs, property access information, and the need for packing materials, dismantling, reassembly, or storage support.

Once a booking is confirmed, the customer will receive the key details of the job in writing, including the service date, estimated timing, agreed charges, and any assumptions relied upon in pricing. It is the customer’s duty to review these details promptly and notify us of any errors. If the customer fails to raise a discrepancy within a reasonable time before the scheduled service, the booking details will be treated as accepted. Any requested changes made after confirmation may be subject to availability and additional charges.

We aim to provide a reliable removals service, but timing remains subject to traffic, weather, access delays, and unforeseen operational issues. Estimated arrival or completion times are approximate unless expressly guaranteed in writing. The customer should ensure that they or an authorised adult are present, or otherwise available, at both collection and delivery points to provide instructions, approve any changes, and confirm completion. Where a third party is acting on the customer’s behalf, we are entitled to rely on that person’s authority unless told otherwise in advance.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Unless stated otherwise, quotations are based on the information available at the time and may assume reasonable access, standard handling conditions, and no unusual delays. Additional charges may apply for waiting time, extra labour, parking costs, congestion or toll charges, stair carries, long carries, dismantling not included in the original scope, specialist lifting, or any item that requires exceptional care or equipment.

Payment terms will be set out in the quotation or booking confirmation. In many cases, a deposit or part-payment is required to secure the date, with the balance due upon completion of the service unless otherwise agreed. We may request advance payment for materials, storage, or specialist work. If payment is made by bank transfer, card, or another accepted method, the customer must ensure cleared funds are available by the due date. We are not obliged to release goods, complete unloading, or continue work if payment is overdue.

If payment is not made on time, we may charge interest and reasonable recovery costs to the extent permitted by law. Any invoice dispute must be raised promptly and in good faith, with clear reasons and supporting information. Disputed amounts should not be withheld where the undisputed balance remains due. We may suspend services, cancel future bookings, or retain goods within the limits of applicable law until outstanding sums are settled.

Customers may cancel or reschedule a booking by giving notice in writing. If notice is provided well in advance, we may, at our discretion, transfer a deposit to a new date or issue a refund after deducting any reasonable administrative or preparatory costs already incurred. Cancellations made close to the scheduled service date may result in a partial or full charge, particularly where we have reserved vehicles, labour, equipment, or specialist staff for the job.

Where a customer cancels after we have commenced travel to the collection point, arrived on site, or begun loading, we may charge for the time, labour, and expenses already incurred, together with any additional costs caused by the cancellation. If the job is postponed because of reasons outside our control, such as unprepared property, inaccessible premises, missing keys, or incomplete permissions, we may treat the booking as a late cancellation or apply a waiting charge. Repeated changes may also require re-quotation.

We may cancel or suspend a booking where there is a safety concern, a material misrepresentation, non-payment, unlawful instructions, severe weather, vehicle breakdown, staff unavailability, or any other event beyond our reasonable control. In such cases, we will aim to notify the customer as soon as reasonably possible and may offer a revised date. We will not be liable for losses arising from cancellation where the cancellation is caused by circumstances outside our reasonable control or by the customer’s own act or omission.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing the removal services, but the customer remains responsible for securing, packing, and declaring items unless we have expressly agreed to pack or handle them. Where we provide packing services, we will use reasonable care consistent with the nature of the goods, but fragile, valuable, or hazardous items may require special arrangements and disclosure.

We are not responsible for loss or damage arising from inadequate packaging, hidden defects, pre-existing damage, normal wear and tear, deterioration, temperature or humidity changes, or events outside our control. We are also not liable for items of extraordinary value unless their existence and value were declared to us in advance and accepted in writing. The customer should obtain appropriate insurance for goods of high value, sentimental importance, or unusual risk. Any claim for damage or loss must be reported within a reasonable time and supported by evidence, photographs, and item details.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under law. Subject to that, our total liability for any claim arising from a service will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit has been agreed in writing. We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, or missed deadlines.

Where goods, packaging, furniture, or other materials are removed from a property, the customer must tell us in advance whether any items are intended for reuse, recycling, donation, or disposal. We will only handle waste in accordance with applicable waste regulations, environmental law, and any licensing requirements. The customer must not ask us to transport controlled waste, hazardous waste, chemicals, asbestos, clinical waste, batteries, gas cylinders, or other prohibited materials unless this has been expressly agreed and lawfully arranged beforehand.

If we agree to remove waste or unwanted items, the customer confirms that they have the legal right to authorise their removal and disposal. We may ask the customer to separate items, provide item descriptions, or confirm whether they contain hazardous components. Any incorrect declaration may result in extra charges, refusal of collection, or referral to the relevant authorities where required by law. We reserve the right to reject items that are unsafe, contaminated, damaged in transit, or unsuitable for transport or disposal under applicable regulations.

The customer must comply with all property access rules, parking restrictions, building management requirements, and local byelaws relevant to the service location. If permits, permissions, lift reservations, or loading bay access are necessary, it is the customer’s responsibility to arrange them unless we have expressly agreed otherwise. We may suspend work if legal access cannot be obtained or if continuing would place our staff, vehicles, or the public at risk.

The customer warrants that they have the authority to request the service and to permit access to the relevant property and goods. They also confirm that no item presented for transport is illegal, stolen, dangerous, or subject to restriction without proper disclosure. Any failure to provide truthful information may amount to a breach of contract and may entitle us to refuse the job, terminate the service, or recover resulting losses. We may rely on instructions from the customer or a nominated representative unless notified otherwise in writing.

We are entitled to make reasonable decisions on site in order to protect the safety of our team and the condition of the goods. This may include refusing to move items that are too heavy, unstable, poorly packed, or likely to cause damage without proper equipment. Where dismantling or reassembly is requested, we will use reasonable care but cannot guarantee that every item will be restored to its original state if the manufacturer’s design, prior wear, or hidden fixings prevent it. The customer should keep essential documents, medications, valuables, and personal data with them rather than include them in the load.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any term will operate as a waiver of our rights. Any notice required under these terms should be given in writing and will be treated as received when delivered or when a reasonable period has passed after sending by an agreed method. These terms may be updated from time to time, but the version in force at the time of booking will apply to that booking unless law requires otherwise.

The contract between the customer and Nottinghill Removals is governed by the laws of England and Wales, and any dispute arising from or connected with these terms or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales. If the customer is acting as a consumer, nothing in these terms affects their statutory rights. If the customer is a business, the parties agree that commercial reasonableness, clear documentation, and timely communication will be used to resolve service issues wherever possible before legal proceedings are started.

In interpreting these terms, headings are included for convenience only and do not affect meaning. References to one gender include all genders, and singular terms include the plural where the context allows. Any example or illustration used in these terms is for guidance only and does not limit the general application of the clause in which it appears. The customer should retain a copy of the quotation and these terms for their records, as they form the basis of the agreed service relationship.